We are open! Please return library books as soon as possible. You will not be charged overdue fees for 2020 checkouts.
Since Summon is where most searches will now take place, having the chat box in the same window as the results makes communication and getting help easier. Discovery service is where searches will take place so having the chat box in the same windows of the results makes everything easier, facilitates communication.
Information you need to know to configure chat in Summon
Our case/ChatStaff https://libraryh3lp.com/dashboard
Dashboard ChatStaff / Queues
or...The LibraryH3lp Queue is "firstname.lastname@example.org"
Find Skin (5 Digit #)
You should be able to find this info on the LibraryH3lp site, or you can find it in the URL of the chat box.
Note: The chat icon disappears on the Summon homepage on mobile because Summon does NOT support the chat functionality on mobile.
Find more information about Enable Chat Widget for LibraryH3lp, LibAnswers v1, LibAnswers v2, QuestionPoint.
Use it as another communication tool. Discovery service is where most of the searches will take place.
Important News, Tutorials, Promote databases and services
a. Design panel in Libguides
b. Copy code from LibGuides
c. Paste code in Summon Panel Sections
d. Make sure you select PERSISTENT if you need the panel to show up all the time.
Good for annual reports!!!
You can tell when something is going on, more visits than usual during the day.
Compare activity: same month, different year.
Historical: Provides older reports with data through 2016. The reports are built on Urchin, a Google analytics platform that Google is no longer maintaining.
Oracle Business Intelligence (OBI) has statistics from November 2016 to present.
Oracle Business Intelligence (OBI)
16 Reports you have access
Available export formats include PDF, Excel, PowerPoint, Web Archive (.mht), Data (CSV, Tab Delimited, or XML).
Default Report is last 7 Months
You can create date ranges: When you open the report: EDIT / Tab Criteria / Modify Filters / Results
Why is it good to look at stats once in a while?
Takes students to a lot of dead links.
It gives students the option to Interlibrary Loan Request (Do we really want this?)
Keep it as simple as possible.
Change the option in Summon
Serial Solutions / Summon / Administrative Console / Refine your search / Add Results Beyond Collection / Custom / Off / Save Settings
NOTE from Serial Solutions: The new Open Access filter for Summon is a work in progress (or “beta”) as we will be continuously working with our customer community and publisher/provider partners to define and identify what is appropriate Open Access content to flag in the Summon index. In addition, there may be issues related to linking, proxying of content and/or match-and-merge rules which may impact user expectations and that will be addressed based on customer feedback after investigation. Please note that investigation may take time and we appreciate your patience.
Data Management: ERIC, PubMed, DOAJ